Analyzing audio transcripts from customer interactions is one of the most important task in enhancing customer satisfaction in the Insurance industry. Supervisors gain actionable insights for enhancing customer service, monitoring agent performance, and ensuring compliance. The approach extends to predicting future trends, streamlining processes, and improving overall operational efficiency. By leveraging these insights, supervisors can proactively address customer needs, personalize services, and elevate the overall customer experience, contributing to the ongoing success of the business. In this session you'll learn all about Snowflake's GenAI capabilities, and how you can use LLMs inside Snowflake using Cortex.