
“Once again Saltmarch has knocked it out of the park with interesting speakers, engaging content and challenging ideas. No jetlag fog at all, which counts for how interesting the whole thing was.”
Cybersecurity Lead, PwC

“Very much looking forward to next year. I will be keeping my eye out for the date so I can make sure I lock it in my calendar.”
Software Engineering Specialist, Intuit

“Best conference I have ever been to with lots of insights and information on next generation technologies and those that are the need of the hour.”
Software Architect, GroupOn

“Happy to meet everyone who came from near and far. Glad to know you've discovered some great lessons here, and glad you joined us for all the discoveries great and small.”
Web Architect & Principal Engineer, Scott Davis

“Wonderful set of conferences, well organized, fantastic speakers, and an amazingly interactive set of audience. Thanks for having me at the events!”
Founder of Agile Developer Inc., Dr. Venkat Subramaniam

“What a buzz! The events have been instrumental in bringing the whole software community together. There has been something for everyone from developers to architects to business to vendors. Thanks everyone!”
Voltaire Yap, Global Events Manager, Oracle Corp.
This session explores how a modern service desk operates and how requests flow in practice. It walks through a journey of delegating and resolving tickets autonomously using an agentic system embedded in Jira Service Management. The talk covers how analysis, planning, execution, and human handoff are structured, and how supervisor and specialist agents, tools, and long-term context come together in real-world scenarios. It also reflects on the shift from a ticket-first approach to an outcome-driven model, and the role agentic systems can play in the future of service operations.
What You Will Learn
Who Should Attend